PHASE 3 — ALERT

Considerations

Please align with the MOD for any required distribution list adjustments.

For Breaking News alerts, escalate to the MOD prior to distribution.

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Step 1: RISC Alert

  • Validate incident details with Store Management or Field Leadership
    • Confirm presence of a weapon (if applicable)
    • Confirm loss amount and business impact
  • Open the RISC Alert template from the F: Drive
    • F:\Email Templates\Crisis\Robberies
  • Complete the alert using verified information:
    • Incident timeline
    • Actions taken
    • Current store status
  • Include key impacts:
    • Loss amount (if known)
    • Injuries or property damage (if any)
    • Store open or closed status
  • Confirm Supervisor approval as required
  • Distribute the alert

Step 2: Video Email

  • Attach the relevant video footage
  • Open the Video Email template from the F: Drive
    • F:\Email Templates\Crisis\Robberies
  • Reply directly to the existing RISC Alert email
  • Update distribution:
    • To: LP-VP
    • Cc: RISC_RossVideoDistro or RISC_ddsVideoDistro
  • Update the subject line:
    • Video: Robbery/Attempted Robbery at Store #### – City, State
  • Send once video attachment and details are confirmed